Emails and admin: get your evenings back

Start with the emails you write every week

Most small businesses send the same ten or so emails over and over: confirming a visit, sending a quote, asking for access, chasing a document, saying thank you. These are the easiest wins.

A routine that works

1. Collect your five most common emails, written the way you like them.
2. Save them as templates in your email program, or in a note you can copy from.
3. When you need one, paste the template and a few rough notes into an AI assistant and ask it to adapt the email, keeping your tone.
4. Read it, correct anything wrong, then send it yourself.

Keep it safe

Don't paste customer personal details, bank details or anything confidential into a free AI tool. Use initials or placeholders and fill them in afterwards, or use a business account with suitable data settings.

AI drafts can sound confident and still be wrong. You are responsible for what goes out, so always check names, dates, prices and promises.